Insurer Cannot Reopen Adjudicated Claim By Introducing New Grounds Under Guise Of Reassessment: Delhi Consumer Commission

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held Oriental Insurance Company Ltd. liable for deficiency in service for failing to comply with an earlier direction to correct an error in the assessment of an insurance claim and instead introducing a fresh under-insurance ground through a subsequent reassessment. The Commission held that an insurer...

Loan Amount Alone Cannot Establish 'Commercial Purpose': NCDRC Restores Farmers' Complaints Against HDFC, DCB Banks

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi, President and Bharatkumar Pandya, Member, allowed a batch of appeals filed by agriculturists and held that complaints alleging deficiency in banking services in relation to agricultural loans secured by pledged warehouse receipts were maintainable as consumer disputes. The Commission held that merely obtaining a loan of ₹20–50 lakh does not establish that the transaction was for a “commercial...

Unauthorised Credit Card Transactions: Delhi Consumer Commission Holds SBI Cards Liable, Directs Refund

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Member Harpreet Kaur Charya, has held SBI Cards & Payment Services Pvt. Ltd. liable for deficiency in service for failing to properly act on two unauthorised credit card transactions promptly reported by a customer. The Commission held that under the...

Employee-Employer Dispute Over PF Forfeiture Can't Be Raised Before Consumer Forum: NCDRC

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra (Retd.), Presiding Member and Justice Saroj Yadav, Member, allowed a revision petition filed by Dena Bank and held that a dispute concerning the forfeiture of an employee's Provident Fund contribution arising out of disciplinary proceedings and dismissal from service does not constitute a...

“Service Charge Is Voluntary, Cannot Be Forced”: Bengaluru Consumer Commission Holds Sherlock's Pub Liable

The Bangalore Urban II Additional District Consumer Disputes Redressal Commission, comprising V. Anuradha, I/C President, and H. Janardhan, Member, has held Sherlock's Pub liable for deficiency in service and unfair trade practice for compelling a consumer to pay a 7.5% service charge despite his repeated objections. The Commission observed that hotels and restaurants...

Insurance Claim Repudiation: Kurnool Consumer Commission Directs ICICI Lombard To Pay ₹50 Lakh

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Karanam Kishore Kumar and Members N. Narayana Reddy and S. Nazima Kausar, has held ICICI Lombard General Insurance Company Limited liable for deficiency in service for repudiating a life insurance claim without establishing a valid and substantiated ground under the policy. Facts The complaint was...

Movie Delayed By 22 Minutes Due To Ads: Consumer Commission Orders PVR, PVR Inox To Pay ₹20,000 Compensation

The District Consumer Disputes Redressal Commission-II, Hyderabad, comprising President Sri Vakkanti Narasimha Rao and Member Smt. Suma Vala, directed PVR Cinemas and PVR Inox Ltd. to pay compensation after finding that the continued screening of commercial advertisements and trailers beyond the scheduled show time resulted in a delay of approximately 22 minutes in commencement of the...

Delhi Consumer Commission Holds Swiggy, Themis Barbeque House Liable For Misleading 'Cost For Two' Price Representation

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held that displaying a “cost for two” on the Swiggy Dineout platform which was materially lower than the amount actually charged by a restaurant amounted to deficiency in service and unfair...

Consumer Law Monthly Digest: September 2026

Government of India Government Amends E-Commerce Rules To Strengthen Consumer Protection The Government of India has amended the Consumer Protection (E-Commerce) Rules, 2020 through the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, with the aim of strengthening consumer protection and promoting greater transparency in the digital marketplace. The Consumer...

Fire Insurance Claim: Kupwara Consumer Commission Directs Bajaj Allianz To Pay ₹10.87 Lakh To Insured

The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Nyla Yaseen, has directed Bajaj Allianz General Insurance Co. Ltd. to pay ₹10,87,366 to complainant Ab Rashid Bhat towards the net assessed loss caused by a fire in his insured residential house. The Commission held that the complainant's name not being mentioned in the...

Royal Stag Whisky Bottle Containing Foreign Particles: Sikkim State Consumer Commission Upholds Pernod Ricard's Liability

The Sikkim State Consumer Disputes Redressal Commission, Gangtok, comprising Justice Bhaskar Raj Pradhan (President), Hem Kumar Chettri (Member) and Karma Loday Lepcha (Member), upheld the finding of deficiency in service against Pernod Ricard India Pvt. Ltd. in relation to a Royal Stag whisky bottle that contained foreign particles despite its cap and hologram being intact. The...

CCPA Fines Flipkart ₹10 Lakh Over Misleading Advertisement, Sale Of Unregistered 'Cyclosinone Herbicide'

The Central Consumer Protection Authority (CCPA) has imposed a ₹10 lakh penalty on e-commerce platform Flipkart for listing, advertising and facilitating the sale of an unregistered agro-chemical product, 'Cyclosinone Herbicide', and held that the claims made in relation to the product constituted a misleading advertisement and unfair trade practice.The order was passed by CCPA...